Operating through a collaborative co-response model in partnership with the Belmont Police Department and the East Palo Alto Police Department.
A Felton Institute Community Wellness and Crisis Response Team (CWCRT) clinician and a law enforcement officer co-respond to calls in partnership with the Belmont Police Department and the East Palo Alto Police Department, working together to support individuals experiencing a mental or behavioral health crisis with care, dignity, and connection to community resources. While officers focus on maintaining safety at the scene, the Felton CWCRT clinician provides compassionate, person-centered support by listening, assessing immediate needs, offering emotional support, and helping individuals access appropriate mental health services and ongoing care within the community.
Our team serves Belmont and East Palo Alto community members of all ages who are experiencing a mental health emergency or behavioral crisis.
Our services include:
- Early intervention
- Outreach and engagement
- Referrals for psychiatric assessments
- Ongoing follow-up support
CWCRT is comprised of trained clinicians who co-respond with local law enforcement to provide mental health support.
The CWCRT team:
- Conducts thorough intake screenings and assessments
- Provides service linkages to ongoing mental health and medical services
- Call or Text 988
Felton Institute operates local 988 crisis services in San Mateo County, offering 24/7 support for suicide prevention and mental health emergencies.
How Can I Receive Help from CWCRT through 988?
Community members in Belmont or East Palo Alto experiencing a mental health emergency or behavioral concern are encouraged to call or text 988.
Trained crisis counselors will listen, assess safety concerns, provide support, and connect you to behavioral health services or 911 if needed. Dispatch will coordinate with our clinicians and local police officers so our team can respond quickly and provide support.
OFFICE CONTACT INFORMATION
Office Hours (Mon–Fri): 9:00 AM – 5:00 PM
Service Area: Belmont & East Palo Alto (San Mateo County, California)
For crisis situations, San Mateo County community members are encouraged to call 911 or 988 for emergencies, and our clinicians will arrive to your aid. (Know the key differences between 911 and 988 PDF)
If you’re seeking more information about the program, please contact our supportive staff during standard office hours, Monday through Friday, between 9:00 AM and 5:00 PM.
Community Wellness and Crisis Response Team (CWCRT)
Malcom McDonald, AMFT, APCC
CWCRT, Program Manager
General Program Email: [email protected]
Office Phone (M-F, 9 AM – 5 PM): 650-372-8112
Program Location: San Mateo County, California
Felton Institute’s Community Wellness and Crisis Response Team (CWCRT) program is operated in partnership with the Belmont Police Department and the East Palo Alto Police Department.