Intensive Case Management (ICM) and Outpatient Mental Health (OMH) Services

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Comprehensive case management, therapy, and psychiatric services provided for older adults with mental health concerns, including substance abuse, to help maintain independence and dignity while aging in place. Includes a specialized Intensive Case Management team. In-home and clinic-based services offered, including evidence-based practices and assessments.

This outpatient program offers comprehensive services to older adults, age 60 and older, who are experiencing significant issues with mental health and substance abuse. We specialize in supporting the recovery process of these older adults and help them thrive within their communities. We support individuals in maintaining their independence and increasing their resiliency while they age.

Our work with clients includes screening and assessments, treatment plans, case management, psychiatric services, and care coordination, both in the office and in the field, including as we offer community outreach and home visits. The program helps to raise awareness of psychiatric and mental health disorders affecting older adults. We also focus on public education targeted to the health care consumer and family caregiver about mental health promotion, prevention, and treatment.

Sliding Scale Policy at Felton Institute’s 1500 Franklin Clinic in San Francisco: No one will be denied access to services due to inability to pay. There is a discounted/sliding fee schedule available, based on family size and income.

About Referrals

Referrals come from walk-ins, family members, community organizations, other mental health clinics, the San Francisco Department of Public Health (SFDPH) Behavioral Health Services, and others.

Referrals for Intensive Case Management (ICM) are through Community Behavioral Health Services (CBHS), San Francisco Department of Public Health (SFDPH).

Referrals for Outpatient Mental Health (OMH) Services also include from the community and walk-ins at 1500 Franklin Street.

CONTACT INFORMATION

Hours (Mon-Fri): 9:00 AM – 5:00 PM
Serves older adults, 60 years and older.

We offer two San Francisco clinic locations:

  • 1500 Franklin St. (DOWNTOWN) at Bush Street. Accepts walk-ins.
  • 6221 Geary Blvd. (WEST) located in the Outer Richmond neighborhood
Contact ICM-OMH Clinic, Downtown Location

Intensive Case Management and Outpatient Mental Health Services (ICM-OMH)
Clinic Address: 1500 Franklin St., San Francisco, CA 94109

For more information, please contact:

Monique Hamilton, LCSW, Program Director ICM and OMH Downtown (1500 Franklin)
Office Phone: (415) 474-7310, ext. 491
Email: mhamilton@felton.org

Sharon Mercer, LPCC, Program Manager OMH Downtown (1500 Franklin)
Office Phone: (415) 474-7310 ext. 245
Email: smercer@felton.org

Contact ICM-OMH Clinic, West Location

Intensive Case Management and Outpatient Mental Health Services (ICM-OMH)
Clinic Address: 6221 Geary Blvd., 2nd Floor, San Francisco, CA 94121

For more information, please contact:

Ellen Harrington, LCSW, Program Director OMH West (6221 Geary)
Office Phone: (415) 474-7310 ext. 442
Email: eharrington@felton.org