Online Consumer Satisfaction Survey

The Felton Institute San Francisco Long-Term Care Ombudsman Program is asking for input on the performance of the Ombudsman in addressing concerns, complaints, and problems brought to our attention by residents, consumers, and those representing residents.

We are seeking a response in order to improve our services, within the constraints of our budget and capabilities.

Please take some time to read these questions and respond by checking the box. Your answers will be kept confidential.

Consumer Satisfaction Survey

1. How did you find out about the Ombudsman Program?

2. Can you please rate your satisfaction with our services from 1-4.

3. Was the Ombudsman Program helpful? (Check the answer that best fits)

4. Would you use the Ombudsman Program again?

5. What was your issue that you wanted assistance with from the Ombudsman? (Select all that apply)

6. Was the Ombudsman polite and understanding of your problems?

Contact Information

San Francisco Long-Term Care Ombudsman Program

6221 Geary Blvd, 3rd Floor
San Francisco, CA 94121
Office: 415-751-9788
Crisis Line (after hours): (800) 231-4024
Fax: (415) 751-9789
Program Email:

Benson Nadell, Program Co-Director
415-474-7310 ex. 233

Robert Manes, Program Co-Director

For Volunteer questions, please contact:
Office: (415) 751-9788