Full Service Partnership (FSP) and Intensive Case Management (ICM) for Adults
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Adult FSP (Full Service Partnership): Providing a continuum of care to stabilize lives, secure housing, and connect clients to essential social services.

Adult ICM (Intensive Case Management): Case management and intervention for low-income and homeless adults with serious, persistent mental illness or substance abuse challenges.

A collaborative partnership with other San Francisco community-based programs that provides direct support to low-income and homeless adults (18-60 years old) with histories of serious and persistent mental health concerns, often accompanied by chronic homelessness.

Clients receive intensive case management and other interventional assistance, designed to anticipate foreseeable problems before they become crisis or emergencies, thereby exhausting resources and placing clients in vulnerable circumstances.

Case management and services are directed toward mental health and substance abuse treatment and may include referrals to medical health care (e.g. primary care, vision, dental), housing assistance, vocational and educational support, and other critical services that will support the client’s ability to function within the community.

Intensive case management may be weekly or daily, in order to stabilize conditions. The program provides an integrated recovery and treatment approach and includes family members, significant others and support persons in the client’s life.

Our program mandate is to assist vulnerable San Francisco adults living with persistent and serious mental health issues (including individuals with multiple diagnoses), to both stabilize their lives, housing and overall function, and to become more independent, productive and satisfied members of the community.

Adult FSP (Full Service Partnership) and Adult ICM (Intensive Case Management) Team members include licensed mental health professionals, case managers, mental health and substance abuse trainees, peer outreach support, workforce development specialists, nurses, nurse practitioners, and psychiatrists.

Case Managers are available via crisis lines after hours, on weekends, and on holidays. Services are available in English, Spanish and additional languages.

Sliding Scale Policy at Felton Institute’s 1500 Franklin Clinic in San Francisco: No one will be denied access to services due to inability to pay. There is a discounted/sliding fee schedule available, based on family size and income.


Hours (Mon-Fri): 9:00 AM – 5:00 PM

All referrals must be approved by San Francisco Department of Public Health’s Behavioral Health Services’ Adult/Older Adult System of Care Program Manager.

Adult Full Service Partnership (FSP)
Adult Intensive Case Management (ICM)
Office Address: 1500 Franklin Street, San Francisco, CA 94109
Parking Information: Limited metered street parking.

For more information, contact:

Jordan Pont, LMFT
Director of Adult Mental Health Services
Ph: 415.474.7310, ext. 496
Email: jpont@felton.org