For continuity of operations during the COVID-19 pandemic, Felton’s Early Psychosis Division has established an Emergency Operations Center (EOC) and created a resource guide.

Felton Institute EPD Resource Guide Project Team

Resource Guide Project Team
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Felton Institute Early Psychosis Division Resource Guide

Resource Guide Interactive PDF
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EOC’s primary functions are:

  • To monitor information and public health updates in all counties where Felton Early Psychosis programs (re)MIND®, BEAM, and BEAM UP® operate
  • To ensure efficient implementation of all protocols and procedures
  • Maintain essential supplies
  • Review and adapt protocols as new information becomes available
  • Develop resource and protocol guides for staff, program participants, families, and the wider community

The Early Psychosis Division Emergency Operations Center quickly responded to the state and county mandated Shelter in Place orders, with behavioral health work declared as essential service. The EOC is working diligently to ensure that program participants in all counties receive continuous intensive behavioral health support. Anticipating the surge of health care needs due to COVID-19, this line of work helps avoid a psychiatric crisis and supports the system. The goals are to prevent and reduce in-patient psychiatric hospitalizations and ER visits due to behavioral health issues.

A few examples of the (re)MIND®, BEAM, and BEAM UP® teams enhanced activities include:

  • Ensuring that 100% of program participants at each county receive services via telehealth (video or phone) instead of in-person visits (whenever appropriate), which resulted in a two-fold increase in the number of individual client contacts in each week
  • Daily clinical team huddles so all team members were “in sync” with the struggles faced by individuals and families during these unprecedented times
  • Increased engagement in developing wellness resources for the wide community
  • Creation of resource guides for program participants and families covering a multitude of resources that include virtual social activities for the entire family, food and social services, resources for immigrant families, tenants, and many others
  • Development and dissemination of self-care tools and resources for team members and creating opportunities for all to feel connected and supported (virtual “hangouts”).

Felton’s Early Psychosis Division Emergency Operations Center (EOC) will remain in effect for as long as this Continuity of Operations Plan is active. You can learn more at

About Felton Institute: Founded in 1889, Felton Institute responds to human needs by providing cutting edge, evidence-based mental health and social services that transform lives. Felton Institute is a tax-exempt organization registered 501(c)(3) nonprofit under EIN 94-1156530.

Offering more than 50 acclaimed and honored programs that address homelessness, mental health, prenatal, adolescent, adult and senior needs, Felton Institute provides services in San Francisco, Alameda, San Mateo, Marin, and Monterey counties.

Felton is named for its social services pioneer and executive director Dr. Katharine “Kitty” Felton who was called the ”conscience of San Francisco” and was committed to ensuring that children and families in crisis have access to social services and resources in order to help them build upon their inherent strengths and develop self-sufficiency.