Consumer Satisfaction Survey

1. How did you find out about the Ombudsman Program? 1. How did you find out about the Ombudsman Program? I read the Ombudsman Poster and phoned for help. An Ombudsman visited and told me about the Program. I knew about the Ombudsman Program from another person. I was told to call the Ombudsman by another agency.

2. Can you please rate your satisfaction with our services from 1-4. 2. Can you please rate your satisfaction with our services from 1-4. 1 (BEST) 2 3 4 (WORST)

3. Was the Ombudsman Program helpful? (Check the answer that best fits) 3. Was the Ombudsman Program helpful? (Check the answer that best fits) The Ombudsman did a great job. The Ombudsman Program did its best, but the problem remained. The Ombudsman said they would help, they listened but did not follow through. No, the Ombudsman Program was of no use to me. They did not solve my problem!

4. Would you use the Ombudsman Program again? 4. Would you use the Ombudsman Program again? Absolutely, my situation has significantly improved and I would recommend the Ombudsman Program to other residents who need help! Yes, I would call or use the Ombudsman again, better than not using it. Yes, I would, but not without other agency help. No, I would not.

5. What was your issue that you wanted assistance with from the Ombudsman? (Select all that apply) 5. What was your issue that you wanted assistance with from the Ombudsman? (Select all that apply) Staffing and care. My right to go home when I wanted to. The need for more therapy to get out of bed and move independently. My sense of safety and security. Problems with money.

I reached out with another issue (if so, please describe)

6. Was the Ombudsman polite and understanding of your problems? 6. Was the Ombudsman polite and understanding of your problems? Yes No

Do you have any suggestions on how we could improve our services? (Please add your comments here)