Felton Engagement Specialist Team (FEST)

Street outreach and engagement/service brokerage and linkage – supports all residents in need, including those who are not justice impacted.

FEST is comprised of Engagement Specialists who are skilled case managers working in collaboration with the San Francisco Departments of Public Health, Public Works, Homelessness and Supportive Housing, and the San Francisco Police Department. Engagement Specialists provide outreach and service linkage to support clients by addressing any combination of substance use, mental health, and physical health needs. The team also strives to secure temporary or permanent housing and promotes wellness, recovery, and safety for eligible clients. 

The collaboration focuses on unhoused or insecurely housed populations, providing community engagement, service linkage and relationship-building assistance to San Franciscans in the Justin Herman Plaza, Castro, Showplace Square, Mission, and Civic Center neighborhoods. 


Office Hours (Mon-Fri): 9:00 AM – 5:00 PM

SOMA, San Francisco Office
Felton Main Phone Line: 415-474-7310 ask for FEST
Program Email: fest@felton.org
Address: 1663 Mission St., Suite 250, San Francisco, CA 94103
Parking Notes: Limited metered street parking.

Shannon Wise
Program Manager, Felton Engagement Specialist Team (FEST),
Outreach & Reentry Women’s Support Services
Email: swise@felton.org

We'd welcome your feedback!

We are currently improving our website. It would really help us if you took less than 5 minutes of your time to complete a short survey after your visit.